Arris Touchstone DG3450 Cable Modem Wireless Gateway User Manual

Invoering

The Arris Touchstone DG3450 is an integrated home gateway designed to provide high-speed internet access. It features DOCSIS 3.1 technology, supporting advanced downstream and upstream channel bonding for robust broadband data. This device combines a 4-port Gigabit router and a dual-band 802.11ac Wave2 wireless access point, making it a central hub for wired and wireless connectivity within your home. It is optimized for delivering Gigabit data services over a DOCSIS 3.1 Wide Area Network (WAN).

Inhoud van het pakket

Controleer voordat u begint of alle artikelen in de doos aanwezig zijn:

• Arris Touchstone DG3450 Cable Modem Wireless Gateway
• Stroomadapter
• Ethernet-kabel
• Snelstartgids

Instellen

1. Fysieke verbinding

1. Coaxkabel aansluiten: Sluit het ene uiteinde van een coaxkabel (niet meegeleverd) aan op de kabelaansluiting in de muur en het andere uiteinde op de Kabel port on the back of the DG3450. Ensure the connection is finger-tight.
2. Ethernetkabel aansluiten: Connect one end of the provided Ethernet cable to any of the LAN ports on the back of the DG3450 and the other end to your computer or Wi-Fi router.
3. Sluit de voedingsadapter aan: Steek de stroomadapter in de Stroom port on the back of the DG3450 and then into an electrical outlet. The device will begin to power on.

Afbeelding: Achterkant view of the Arris Touchstone DG3450, highlighting the coaxial cable input, four Gigabit Ethernet LAN ports, and the power input. A USB 3.0 port is also visible.

2. Apparaatactivering

Once the DG3450 is powered on and the indicator lights stabilize (refer to the Operating section for light status), you will need to activate the device with your internet service provider (ISP). This can typically be done through your provider's self-install portal or by contacting their customer support. Have your account information and the modem's MAC address (usually found on a label on the device) ready.

3. Wi-Fi-installatie

After activation, you can connect your wireless devices. The default Wi-Fi network name (SSID) and password are often found on a label on the DG3450. You can customize these settings using the user-friendly web dashboard, accessible via a web browser op een aangesloten apparaat.

Afbeelding: Voorzijde view of the Arris Touchstone DG3450, displaying its sleek black design and the vertical indicator lights for power, internet, and Wi-Fi status.

Bediening

Indicatielampjes

The front panel of the DG3450 features several LED indicator lights that provide status information:

• Stroom: Geeft de energiestatus van het apparaat aan.
• Stroomafwaarts: Indicates the downstream connection status.
• Stroomopwaarts: Indicates the upstream connection status.
• Online: Geeft aan dat de internetverbinding succesvol is.
• Wifi: Geeft de status van het draadloze netwerk aan.
• Ethernet (LAN): Indicates activity on the wired Ethernet ports.

Refer to the full user manual for detailed explanations of each light's color and blinking patterns.

Belangrijkste kenmerken

• DOCSIS 3.1-technologie: Supports advanced channel bonding for high-speed data transfer, ideal for multi-gigabit downloads and 4K streaming.
• Dual-Band Wi-Fi (802.11ac Wave2): Provides simultaneous 2.4GHz and 5GHz radios with 4x4 MU-MIMO for broad and interference-resistant wireless coverage.
• 4 Gigabit Ethernet-poorten: Offers reliable wired connections for devices such as desktops, gaming consoles, and IPTV set-top boxes.
• MoCA 2.0 Support: Utilizes existing coaxial cabling for a high-speed wired backbone, enhancing network performance.
• Built-In Security: Features WPA2 encryption, an advanced firewall, guest SSID options, and parental controls for network protection and management.

Onderhoud

To ensure optimal performance and longevity of your Arris DG3450, consider the following maintenance tips:

• Normale herstart: Periodically restart your device (unplug from power for 30 seconds, then plug back in) to refresh its connection and clear any temporary issues.
• Optimale plaatsing: Place the DG3450 in a central location in your home, away from obstructions and other electronic devices that may cause interference, to maximize Wi-Fi coverage.
• Firmware-updates: Firmware updates are typically managed automatically by your internet service provider to ensure your device has the latest features and security enhancements.
• Geventileerd houden: Ensure the device is placed in an area with good airflow to prevent overheating.

Probleemoplossing

If you encounter issues with your Arris DG3450, try the following steps:

• Geen internet verbinding:
  • Controleer of alle kabelverbindingen (coaxiaal, ethernet, stroom) goed vastzitten.
  • Verify the indicator lights on the front panel. If the Online light is off or blinking, there may be an issue with your ISP connection.
  • Restart the DG3450 by unplugging the power adapter for 30 seconds and then plugging it back in.
• Trage internetverbindingen:
  • Controleer de snelheid van je internetabonnement bij je internetprovider.
  • Ensure your devices are connected to the appropriate Wi-Fi band (5GHz for faster speeds, 2.4GHz for wider coverage).
  • Minimize interference by moving the DG3450 away from other electronics.
• Problemen met Wi-Fi-connectiviteit:
  • Check the Wi-Fi indicator light on the DG3450.
  • Ensure your devices are within the Wi-Fi range.
  • Probeer het wifi-netwerk op je apparaat te verwijderen en opnieuw te verbinden.
• Fabrieksinstellingen: If problems persist, you may perform a factory reset. Locate the Opnieuw instellen button on the back of the device (often a small pinhole). Use a paperclip to press and hold the button for about 10-15 seconds until the lights flash. Note: A factory reset will erase all custom settings, including Wi-Fi name and password, reverting them to factory defaults.

If these steps do not resolve the issue, please contact your internet service provider for further assistance.

Specificaties

Garantie en ondersteuning

The Arris Touchstone DG3450 Cable Modem Wireless Gateway comes with a 2 jaar beperkte garantie. For technical assistance or warranty claims, please refer to the contact information provided in your product's Quick Start Guide or visit the official Arris support website. Dedicated technical support is available to assist with any issues you may encounter.