1. Inleiding
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Veiligheidsinformatie
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Stel de terminal niet bloot aan extreme temperaturen, hoge luchtvochtigheid of direct zonlicht.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Inhoud van het pakket
Controleer of uw pakket de volgende items bevat:
- Verifone Vx520 Terminal
- Stroomkabel
4. Terminal Overview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figuur 4.1: Voorkant view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Belangrijkste componenten:
- Weergave: High-contrast screen for transaction details and menu navigation.
- toetsenbord: Alphanumeric keys for data entry and function keys for menu selection.
- Magnetische streeplezer: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Printer: Integrated thermal printer for receipts.
- Communicatie Poorten: Located at the rear for power, Ethernet, and other peripheral connections.
5. Instellen
5.1 Stroom aansluiten
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Sluit het andere uiteinde van het netsnoer aan op een standaard stopcontact.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Opbellen: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Papierrol laden
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Sluit de printerkap goed totdat deze vastklikt.
- Scheur overtollig papier af.
6. Gebruiksaanwijzing
6.1 In-/uitschakelen
- Inschakelen: Druk op de groene BINNENKOMEN key. The terminal will perform a self-test and display the idle screen.
- Uitschakelen: Houd de rode knop ingedrukt ANNULEREN key until the terminal powers down.
6.2 Transacties verwerken
Follow the prompts on the terminal display for each transaction type.
- EMV-chipkaart: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Magneetstripkaart: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Bonnen afdrukken
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green BINNENKOMEN en rood ANNULEREN keys to navigate through menus and confirm or cancel selections.
7. Onderhoud
7.1 De terminal reinigen
- Haal de stekker uit het stopcontact voordat u het apparaat schoonmaakt.
- Gebruik een zachte, licht damp, lint-free cloth to wipe the exterior of the terminal.
- Gebruik geen schuurmiddelen, oplosmiddelen of spuitbussen.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 De papierrol vervangen
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 firmware-updates
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Probleemoplossing
This section addresses common issues you might encounter with your Vx520 terminal.
| Probleem | Mogelijke oorzaak | Oplossing |
|---|---|---|
| De terminal gaat niet aan. | Stroomkabel losgekoppeld; Probleem met stopcontact | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| Printer drukt niet af | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Communicatiefout | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Specificaties
Technical specifications for the Verifone Vx520 terminal:
- Modelnaam: Vx520
- Modelserie: Vx
- Fabrikant: Verifone
- Artikelgewicht: 2.07 pond
- Pakket afmetingen: 10.55 x 7.56 x 3.31 inch
- Geheugen opslagcapaciteit: 64 MB
- Aantal processoren: 1
- Connectiviteitstechnologie: NFC
- Hardware-interface: PCI
- Controlemethode: Aanraken
- Afdruktechnologie: Thermisch
- Printeruitvoer: Monochroom
- Printer Ink Type: thermische Transfer
- Maximale invoerbladcapaciteit: 50
- Ondersteunde mediaformaten: A4
- Maximale mediagrootte: A4
- Bladformaat: 21.59 centimeter
- Maximale zwart-wit afdrukresolutie: 240dpi
- Drukwerk: Etiketten
- Additional Printer functions: Alleen afdrukken
- Dual-sided printing: Nee
- Dubbelzijdig: enkelzijdig
- Speciale eigenschap: Magnetisch
- Kleur: Zilver
- Specifieke toepassingen voor het product: Bedrijf
- Batterijen: Er zijn 1 lithium-ionbatterijen vereist.
- UPC-nummer: 669909984073
- GTIN-code: 669909984073
10. Garantie en ondersteuning
The Verifone Vx520 terminal comes with a beperkte garantie. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com